Privacy Policy
Privacy Policy
Last Updated: August 2026
At Dar Noora Heritage House ("Dar Noora", "we", "our", or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.darnoora.com, create an account, or purchase our products.
By using our website, you agree to the collection and use of your information as described in this Privacy Policy.
1. Information We Collect
We may collect the following information:
- Full name
- Email address
- Phone number
- Billing and shipping addresses
- Account login details
- Order history
- Payment confirmation details provided by our payment partners
- IP address, browser type, device information, and website usage data
- Information you provide when contacting our customer service
We do not store your full credit or debit card details. Payments are securely processed by trusted third-party payment providers.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Manage your account
- Provide customer support
- Process payments and refunds
- Communicate about your orders
- Improve our website, products, and services
- Detect and prevent fraud or unauthorized activity
- Comply with legal and regulatory obligations
- Send marketing communications if you have chosen to receive them
3. Sharing Your Information
We never sell or rent your personal information.
We may share your information only with trusted service providers when necessary to operate our business, including:
- Payment processors
- Shipping and logistics providers
- Website hosting and technical service providers
- Fraud prevention and security providers
- Professional advisers or public authorities, where required by law
These parties are required to protect your information and use it only for the services they provide.
4. Cookies
Our website uses cookies and similar technologies to:
- Keep you signed in
- Remember your preferences
- Improve website performance
- Analyze website traffic
- Enhance security
- Personalize your shopping experience
You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
5. Data Security
We use industry-standard technical and organizational measures to protect your personal information, including encrypted (SSL/TLS) connections and secure systems.
Although we take reasonable steps to safeguard your information, no method of electronic transmission or storage is completely secure.
6. Data Retention
We retain your personal information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Meet legal, accounting, and tax obligations
- Resolve disputes
- Enforce our agreements
When information is no longer required, it is securely deleted or anonymized where appropriate.
7. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Withdraw your consent to receive marketing communications at any time
To exercise these rights, please contact us using the details below.
8. Third-Party Services
Our website may include links to third-party websites or services. We are not responsible for their content, privacy practices, or policies. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our website is intended for individuals who are legally able to enter into binding contracts under applicable law. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes are published constitutes acceptance of the revised Privacy Policy.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Dar Noora Heritage House
Website: www.darnoora.com
Email: [email protected]
Terms & Conditions
Last Updated: August 2026
Welcome to Dar Noora Heritage House ("Dar Noora", "we", "our", or "us"). These Terms & Conditions govern your access to and use of www.darnoora.com and the purchase of products through our website.
By using our website or placing an order, you agree to these Terms & Conditions.
1. Eligibility
You must be at least 18 years old or have the consent of a parent or legal guardian to use this website and place orders.
2. Products
Dar Noora offers handcrafted heritage products, textiles, garments, home décor, accessories, and custom-made items inspired by Palestinian craftsmanship.
Because many of our products are handmade, slight variations in color, embroidery, fabric texture, dimensions, and finishing are natural characteristics of handcrafted products and are not considered defects.
We make every effort to display product colors and images accurately; however, colors may vary depending on your screen or device settings.
3. Pricing & Payment
All prices are displayed on the website in the applicable currency.
Accepted payment methods include:
- Visa
- Mastercard
- Isracard
- PayPal
- Apple Pay
- Google Pay
Orders will only be processed after payment has been successfully authorized.
Prices may change without prior notice, but confirmed orders will not be affected.
Customers are responsible for any applicable taxes, customs duties, import fees, or other charges imposed by their destination country unless otherwise stated.
4. Orders
After placing an order, you will receive an email confirming receipt of your order.
This confirmation does not constitute acceptance of your order.
Dar Noora reserves the right to refuse or cancel any order in cases including, but not limited to:
- Product unavailability
- Pricing or description errors
- Suspected fraud
- Payment authorization failure
- Compliance with legal requirements
If payment has already been made, any applicable refund will be issued to the original payment method.
5. Custom & Personalized Orders
Custom-made, personalized, altered, embroidered-to-order, or made-to-measure products are produced specifically for each customer.
Customers are responsible for ensuring that all measurements, specifications, names, colors, and customization details submitted with an order are accurate.
Once production has started, custom orders cannot be cancelled, modified, returned, or refunded unless the product is defective or does not match the confirmed order.
6. Shipping
Orders are shipped using trusted carriers, including DHL and Aramex.
Delivery times are estimates only and may vary depending on destination, customs procedures, weather conditions, or other circumstances beyond our control.
Customers are responsible for providing accurate shipping information.
Additional customs duties, VAT, taxes, or import charges are the responsibility of the customer.
7. Returns & Refunds
Our Returns & Refunds Policy forms part of these Terms & Conditions.
Eligible products may be returned in accordance with our Returns Policy.
We do not offer exchanges.
Custom-made and personalized products cannot be returned except where required by applicable law or if the item is defective.
8. Intellectual Property
All content available on this website, including logos, trademarks, branding, product photography, original product designs, graphics, text, videos, and website content, is the property of Dar Noora Heritage House or is used with permission.
Traditional Palestinian Tatreez motifs are an important part of cultural heritage. Dar Noora does not claim ownership of traditional heritage designs themselves. However, Dar Noora owns and reserves all rights in its original creative works, including original design arrangements, product designs, photographs, branding, website content, and other original materials.
No content from this website may be copied, reproduced, modified, distributed, published, or used for commercial purposes without our prior written permission.
9. Acceptable Use
You agree not to:
- Use the website for unlawful purposes.
- Attempt to gain unauthorized access to our systems.
- Interfere with the website's operation or security.
- Copy, scrape, or reproduce website content without permission.
- Use automated tools or bots to collect data from the website without authorization.
10. Limitation of Liability
To the maximum extent permitted by applicable law, Dar Noora Heritage House shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website or products.
Nothing in these Terms excludes or limits liability that cannot legally be excluded under applicable law.
11. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect and process your personal information.
12. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of Israel, without regard to conflict of law principles.
Any dispute arising from these Terms or the use of this website shall be subject to the competent courts of Israel, unless mandatory consumer protection laws require otherwise.
13. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will always be available on this website with the updated "Last Updated" date.
Continued use of the website after changes are published constitutes acceptance of the revised Terms.
14. Contact Us
Dar Noora Heritage House
Website: www.darnoora.com
Email: [email protected]